At Hauty Culture, every piece is thoughtfully handcrafted and carefully inspected before it reaches you.

Because many of our designs feature natural pearls, stones, and handcrafted detailing, slight variations in colour, shape, texture, and finish are part of their unique character. No two pearls or natural stones are exactly alike, making every piece one of a kind.

While we make every effort to display our products as accurately as possible, colours may appear slightly different across various screens and devices.

Your satisfaction is important to us. If you experience any issue with your order, please reach out to our team. We will always do our best to review each situation fairly and find an appropriate resolution wherever possible.

All products undergo thorough quality checks before dispatch.

We only accept returns or exchanges under the following circumstances:

• You receive an incorrect item.
• Your order arrives damaged during transit.

As our jewellery is handcrafted and produced in limited quantities, we currently do not offer returns for change-of-mind purchases.

Unfortunately, we do not offer returns, exchanges, or refunds for:

• Change-of-mind purchases
• Customised or personalised products
• Sale or discounted items
• Products purchased using gift cards, store credits, or promotional credits
• Minor colour, pearl, stone, or design variations resulting from the handcrafted nature of our products

If you have received a damaged or incorrect item, please contact us within 7 days of delivery at:

Email: support@hautyculture.com

To help us process your request quickly, please include:

• Your order number
• Clear photographs of the product
• Photographs of the packaging, if applicable

Once reviewed and approved by our Quality Control team, we will arrange the return pickup wherever possible.

Upon receiving and inspecting the returned item, we will dispatch a replacement product.

Exchange orders are typically delivered within 5–7 business days from the date of dispatch, depending on your location.

If the replacement item is unavailable, customers may choose either:

• A refund to the original payment method, or
• Store credit valid for 6 months from the date of issue

Refunds approved by Hauty Culture will be processed to the original payment method and are typically credited within 5–7 business days, depending on your bank or payment provider.

Refunds may also be issued if an order is lost during transit and cannot be recovered.

Returned products must:

• Be unused and unworn
• Be free from perfume, deodorant, detergent, or other fragrances
• Include all original packaging and tags
• Reach us in their original condition

Returns that do not meet these conditions may be declined.

Hauty Culture

A503, Jaipuria Sunrise Greens
VIP Road, Zirakpur
Punjab – 140603

Phone: +91 98932 35080

Exchange or return requests may not be accepted if:

• The item was purchased during a sale or promotion
• The product has been used, worn, altered, or damaged after delivery
• The return request is made after 7 days of receiving the order
• The delivery address provided was incorrect or incomplete
• Delivery was refused by the recipient
• Delivery attempts failed multiple times
• The issue relates to natural variations in pearls, stones, colour, or handcrafted detailing
• The issue relates to sizing or dimensions clearly stated on the product page

We encourage customers to carefully review product descriptions and measurements before placing an order.

If you are unsure about sizing, necklace lengths, bracelet fit, or any product details before placing your order, our team will be happy to help.

We believe beautiful jewellery should be enjoyed for years to come.

If your Hauty Culture piece requires repair, our team will be happy to assist.

Complimentary Repair Coverage

Freshwater Pearl Jewellery: Complimentary repairs for 6 months from the date of purchase.

Artificial Pearl Jewellery: Complimentary repairs for 3 months from the date of purchase.

Complimentary repairs apply to manufacturing-related issues and normal wear under reasonable use.

Repairs may be chargeable if:

• The jewellery has been physically damaged due to impact, mishandling, improper storage, or accidental damage
• Components require replacement due to excessive wear
• The repair request falls outside the complimentary repair period

All repairs are assessed individually by our team.

Email: support@hautyculture.com

WhatsApp: +91 98932 35080

Instagram: @hautyculture.in

Please include photographs of the item along with your order details when contacting us.

Customers are responsible for shipping the jewellery to us for repair. For repairs covered under our complimentary repair policy, Hauty Culture will cover the return shipping cost back to the customer.

All repairs are handled with the same attention to detail and craftsmanship that goes into creating every Hauty Culture piece.