FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
Yes. We offer complimentary shipping across India on all orders above ₹3,000.
For orders below ₹3,000, a flat shipping fee of ₹120 is applied at checkout.
Yes, we ship worldwide.
International shipping charges and delivery timelines vary depending on the destination country and will be calculated during checkout.
Please note that customs duties, import taxes, VAT, and other local charges are the responsibility of the customer.
Once your order has been dispatched, tracking details will be shared via Email and Whatsapp.
You can also visit our Track My Order page to view the latest shipment updates.
If your order has not yet been dispatched, we may be able to update the shipping address.
Please contact us immediately at support@hautyculture.com or +91 98932 35080.
Once an order has been shipped, we are unable to modify the delivery address.
RETURNS & EXCHANGES
At present, we do not offer exchanges for change-of-mind purchases.
We encourage customers to review product descriptions and measurements carefully before placing an order.
Please email us at support@hautyculture.com within 3 days of delivery.
Include:
Your order number
Photographs of the product
Photographs of the packaging (if applicable)
Our team will review your request and guide you through the next steps.
No.
Customised, personalised, and made-to-order products are considered final sale and are not eligible for cancellation, return, exchange, or refund.
JEWELLERY & PRODUCT CARE
Many of our pieces feature natural pearls, stones, and handcrafted details.
Natural variations are part of the beauty of handmade jewellery and make every piece uniquely yours.
Additionally, colours may appear slightly different depending on your screen settings.
To preserve the beauty and longevity of your jewellery:
Avoid contact with water and moisture
Avoid perfumes, lotions, and cosmetics
Store pieces separately in a pouch or jewellery box
Keep away from chemicals and cleaning agents
Handle with care
Proper care and storage play an important role in maintaining your jewellery.
To keep your pieces looking beautiful for longer, avoid prolonged exposure to water, perfumes, and harsh chemicals.
We carefully select materials for our collections. However, individual sensitivities may vary.
If you have known metal allergies, we recommend contacting us before placing your order so we can assist you with material information.
REPAIRS & AFTERCARE
Yes.
Freshwater Pearl Jewellery: Complimentary repairs for 6 months from the date of purchase.
Artificial Pearl Jewellery: Complimentary repairs for 3 months from the date of purchase.
Repairs outside these periods may incur charges depending on the nature of the repair.
You can contact us through:
Email: support@hautyculture.com
Phone/WhatsApp: +91 98932 35080
Please share photographs of the item along with your order details.
Complimentary repairs do not cover damage resulting from:
Accidental breakage
Improper storage
Exposure to chemicals
Water damage
Third-party alterations
Excessive wear and tear
Our team will assess each repair request individually.
PAYMENTS & SECURITY
Yes.
Cash on Delivery is available on eligible orders.
To help reduce fraudulent and unaccepted shipments, selected COD orders may require a small advance payment.
Any applicable advance payment requirements will be shown during checkout.
The advance payment is non-refundable if the order is cancelled after confirmation, refused at the time of delivery, or the delivery fails due to customer-related reasons, such as an incorrect delivery address or repeated unavailability of the recipient.
If Hauty Culture is unable to fulfil or ship your order, the advance payment will be refunded in full.
The advance payment is non-refundable only if the order is cancelled after confirmation, refused at the time of delivery, or the delivery fails due to customer-related reasons, such as an incorrect delivery address or repeated unavailability of the recipient.
If Hauty Culture is unable to fulfil or ship your order, the advance payment will be refunded in full.
Absolutely.
All transactions are processed through secure payment gateways that follow industry-standard security practices.
Hauty Culture does not store your complete card or banking information.
CONTACT & SUPPORT
Hauty Culture
A503, Jaipuria Sunrise Greens
VIP Road, Zirakpur
Punjab – 140603
Absolutely.
Our jewellery makes for thoughtful gifts and every order is carefully packaged to create a delightful unboxing experience.