Welcome to Hauty Culture.

Throughout these Terms & Conditions, the terms “Hauty Culture”, “we”, “us”, and “our” refer to Hauty Culture and its owners, operators, affiliates, representatives, and service providers.

These Terms & Conditions govern your access to and use of the Hauty Culture website, products, services, communications, and related platforms.

By accessing our website, creating an account, placing an order, subscribing to communications, or otherwise using any part of our services, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, Shipping & Delivery Policy, and Returns, Exchanges & Repairs Policy.

If you do not agree to these Terms, please discontinue use of the website immediately.

By using this website, you represent and warrant that:

• You are at least 18 years of age; or
• You are using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into binding agreements.
• All information provided by you is true, accurate, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders where we reasonably believe these conditions have not been met.

We strive to ensure that all product descriptions, specifications, images, pricing, and availability information are accurate.

However, errors may occasionally occur.

Hauty Culture reserves the right to:

• Correct inaccuracies.
• Modify product information.
• Update descriptions.
• Change prices.
• Cancel orders resulting from errors.

without prior notice.

Many Hauty Culture products are handcrafted and may feature natural freshwater pearls, artificial pearls, gemstones, semi-precious stones, crystals, metals, and other natural materials.

As a result:

• No two pieces are identical.
• Pearls naturally vary in size, shape, texture, lustre, and colour.
• Natural stones may contain inclusions and variations.
• Handmade craftsmanship may result in slight irregularities.

These characteristics are considered part of the beauty and uniqueness of handcrafted jewellery and shall not be treated as manufacturing defects.

Minor variations shall not qualify for refunds, returns, exchanges, or claims.

We make every effort to display our products as accurately as possible.

However:

• Device screens vary.
• Display settings differ.
• Lighting conditions affect appearance.

Accordingly, we cannot guarantee that colours, textures, finishes, or proportions displayed on your device will precisely match the physical product.

Such differences shall not be considered defects.

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without notice.

Despite our best efforts, pricing errors may occasionally occur.

If an item is listed at an incorrect price due to typographical error, system malfunction, or technical issue, Hauty Culture reserves the right to cancel or refuse the order regardless of whether payment has been processed.

If payment has already been collected, the amount will be refunded through the original payment method.

An order confirmation email, SMS, or WhatsApp communication does not constitute acceptance of an order.

Acceptance occurs only when:

• Payment is successfully verified.
• Inventory availability is confirmed.
• The order has been processed for dispatch.

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability.
• Suspected fraud.
• Pricing inaccuracies.
• Bulk purchasing.
• Reseller activity.
• Incomplete customer information.
• Payment verification issues.

Hauty Culture reserves the right to refuse, hold, cancel, or investigate any order that appears suspicious, fraudulent, unauthorized, or in violation of these Terms & Conditions.

For certain transactions, we may request additional verification of identity, billing information, payment details, or ownership of the payment method used.

Failure to provide requested verification may result in cancellation of the order.

We reserve the right to restrict or prohibit transactions that appear to be placed by dealers, resellers, distributors, or individuals purchasing products for commercial resale without prior authorization.

Payments may be processed through third-party payment service providers.

By making a purchase, you represent that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate.
• Sufficient funds are available.

Hauty Culture shall not be liable for payment failures caused by banking institutions, payment gateways, card issuers, or technical interruptions.

Shipping timelines displayed on our website are estimates only.

While we endeavour to deliver orders within the indicated timeframes, we do not guarantee delivery dates.

Delays may arise due to:

• Weather conditions
• Customs procedures
• Government restrictions
• Transportation disruptions
• Courier delays
• Natural disasters
• Public emergencies

Risk of loss transfers to the customer upon delivery to the shipping address provided during checkout.

Further details are available in our Shipping & Delivery Policy.

 

Customers placing international orders acknowledge and agree that:

• Customs inspections may cause delays.
• Import duties, VAT, customs charges, and local taxes are the customer’s responsibility.
• Delivery timeframes cannot be guaranteed.
• Certain products may be restricted in specific countries.

Hauty Culture shall not be liable for delays, confiscations, customs charges, or import restrictions imposed by local authorities.

Returns, exchanges, store credits, and repair services are governed by our Returns, Exchanges & Repairs Policy.

By placing an order, you acknowledge that you have reviewed and accepted that policy.

Certain products may be customized, personalized, altered, or produced on a made-to-order basis.

Such products may require additional production timelines beyond standard dispatch periods.

Unless otherwise required by applicable law, customized, personalized, or made-to-order products are considered final sale and may not be cancelled, returned, exchanged, or refunded once production has commenced.

Customers are responsible for reviewing and approving all customization details before placing an order.

All content appearing on this website is the exclusive property of Hauty Culture and is protected under applicable copyright, trademark, design, and intellectual property laws.

This includes but is not limited to:

• Product designs
• Design sketches
• Collection concepts
• Product photographs
• Images
• Graphics
• Logos
• Videos
• Text
• Website layouts
• Marketing materials
• Branding elements

No material may be copied, reproduced, distributed, republished, modified, sold, reverse engineered, or otherwise exploited without prior written consent from Hauty Culture.

Unauthorized use may result in legal proceedings.

If you submit:

• Reviews
• Testimonials
• Photographs
• Videos
• Social media content
• Feedback

You grant Hauty Culture a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, distribute, modify, and display such content for marketing and business purposes.

You represent that you own or have permission to share such content.

Our website may contain links to third-party websites, services, applications, payment providers, or social media platforms.

We do not control and are not responsible for:

• Third-party content
• Privacy practices
• Security standards
• Availability of services
• Policies

Use of third-party services is entirely at your own risk.

Promotional offers, discount codes, gift cards, store credits, and special campaigns may be subject to separate terms.

Unless otherwise stated:

• Offers cannot be combined.
• Offers cannot be exchanged for cash.
• Offers may be modified or withdrawn without notice.
• Store credits are non-transferable.

Hauty Culture reserves the right to cancel promotional benefits obtained through misuse, technical manipulation, or fraudulent activity.

Information provided on this website is intended for general informational purposes.

We do not warrant that:

• Content is complete.
• Content is current.
• Content is error-free.

Reliance on website information is solely at your own risk.

You may not use the website:

• For unlawful purposes.
• To violate intellectual property rights.
• To transmit malicious software.
• To collect personal information of others.
• To interfere with website functionality.
• To engage in fraudulent activity.
• To impersonate another person or entity.

Violation of these provisions may result in immediate termination of access.

Jewellery is delicate by nature and requires proper care and handling.

Hauty Culture shall not be responsible for damage, deterioration, discoloration, breakage, loss of lustre, stretching, tarnishing, or other issues arising from:

• Improper storage
• Exposure to water, moisture, humidity, perfumes, cosmetics, lotions, cleaning agents, or chemicals
• Accidental impact, mishandling, or misuse
• Normal wear and tear
• Failure to follow care instructions
• Repairs or modifications performed by third parties

Natural ageing and wear of materials over time are considered normal characteristics and shall not be treated as manufacturing defects.

Customers are encouraged to follow all care instructions provided with their purchase.

The website and all products and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Hauty Culture disclaims all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy
• Reliability
• Availability

We do not guarantee uninterrupted or error-free operation of the website.

To the fullest extent permitted by law, Hauty Culture, its owners, employees, affiliates, suppliers, and service providers shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of revenue
• Loss of data
• Business interruption
• Emotional distress

arising from the use of our website, products, or services.

Our total liability shall never exceed the amount paid by the customer for the product giving rise to the claim.

You agree to indemnify and hold harmless Hauty Culture, its owners, affiliates, employees, agents, and service providers from any claims, losses, liabilities, damages, expenses, or legal costs arising from:

• Your breach of these Terms.
• Your misuse of the website.
• Violation of any law.
• Violation of third-party rights.

Hauty Culture shall not be held responsible for any delay, interruption, or failure to perform obligations resulting from events beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Pandemics
• Strikes
• Government actions
• Power failures
• Transportation disruptions
• Communication failures

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

We reserve the right to suspend, restrict, or terminate access to our website or services at any time without notice if we believe these Terms have been violated.

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, and Returns, Exchanges & Repairs Policy, constitute the entire agreement between you and Hauty Culture concerning use of the website and services.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the website, products, services, or any transaction with Hauty Culture, the parties shall first attempt to resolve the matter amicably through good-faith discussions.

If the dispute cannot be resolved through mutual discussions within thirty (30) days, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 and any amendments thereto.

The arbitration shall:

• Be conducted by a sole arbitrator appointed in accordance with applicable law.
• Be conducted in the English language.
• Have its seat and venue in SAS Nagar (Mohali), Punjab, India.

The decision and award of the arbitrator shall be final and binding upon both parties.

Subject to the foregoing arbitration provisions, the courts located in SAS Nagar (Mohali), Punjab shall have exclusive jurisdiction over matters requiring judicial intervention.

Hauty Culture reserves the right to modify, update, or replace these Terms & Conditions at any time.

Any changes shall become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

For questions regarding these Terms & Conditions, please contact:

Hauty Culture

A503, Jaipuriya Sunrise Greens
VIP Road, Zirakpur, SAS Nagar
Punjab – 140603

Phone: +91 8284043991

Email: support@hautyculture.com

Hauty Culture is a brand owned and operated by Bhushan Enterprises.
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